Buy and Return Policy for Aqua Engineering

1. Purchase Process:

Order Confirmation: Upon placing an order, you will receive an email confirming the details of your purchase, including the order number and a summary of the items bought.

2. Pricing and Payment:

Transparent Pricing: All prices displayed on our website are transparent. Any additional charges, such as applicable taxes and shipping fees, will be clearly communicated during the checkout process.

Secure Payment: We utilize secure payment gateways to ensure the confidentiality and security of your payment information.

3. Shipping:

Dispatch Time: Orders are typically processed and dispatched within 5-7 business days. You will receive a shipping confirmation email with tracking information once your order is on its way.

Delivery Time: Estimated delivery times may vary based on your location.

4. Returns and Exchanges:

Eligibility: We accept returns within 10 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Return Process: To initiate a return, please contact our customer service team at info@aquapools.com.cy. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process.

Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

Refund/Exchange: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange. Refunds will be processed to the original method of payment.

5. Refund Policy:

Refund Timeframe: Refunds will be processed within reasonable amount of days of receiving the returned item.

Non-Refundable Items: Certain items, such as personalized or custom-made products, may not be eligible for a refund. This will be clearly indicated during the purchase process.

6. Customer Satisfaction:

Quality Assurance: We strive to provide high-quality products and excellent customer service. If you have any concerns or issues with your purchase, please contact us promptly, and we will work to resolve the matter to your satisfaction.

7. Contact Information:

Customer Service: For any inquiries, assistance, or to initiate a return, please contact our customer service team at info@aquapools.com.cy or Office: +357 24642254.

This policy is subject to change, and any updates will be communicated on our website.

Last Updated: December 2023.